Frequently Asked Questions

Fido FAQ's
RentSmart and iSmart FAQ's 

RentSmart and iSmart FAQ's

1. Who do I contact if I need help with my application? 

If you need help at any time with an application, please contact our Customer Care team on 1300 855 463.

2. How long is a RentSmart customer agreement? What happens when it finishes?

RentSmart is a fixed term rental finance product that allows businesses and consumers to rent the latest technology, with a minimum value of $330, for an affordable monthly amount (24, 36 & 48 months). At the end of the rental period the customer has several options. The can choose to upgrade to the latest technology (and take advantage of our end of term offers), they may return the equipment to RentSmart, customers can purchase the equipment at a fair market value or they can continue renting the equipment.
3. How long is an iSmart agreement? What happens when it finishes?
 
An iSmart rental agreement is 24 months. Once this agreement ends, the customer has a few options. They can upgrade to new equipment, keep renting, return the equipment or pay for the equipment at fair market value (the price they’d normally pay in the current marketplace at the time). Remember that by upgrading the customer will receive 25% Cash back on the original tablet RRP!

4. What items can a customer rent? Almost anything over $330! (inc GST) Below are just a few examples:
  • Computer, laptops, tablets
  • Phones (including Mobile Phone - excluding air time charges, Satellite Phones etc)
  • Digital Camera Equipment, Digital Handicams and Video Cameras
  • Fax Machines, printers, scanners, photocopiers
  • PDAs (Including Palm Pilots, Palmtops, PC Organisers, XDAs)
  • Computer Hardware (including Servers, Zip Drives, CD Burners, MP3 and DVD Players, Wireless Network Bundles etc.)
  • Office Furniture (including Computer Workstations) and office Equipment (Filing Cabinets etc.)
  • Tele Conferencing & Multimedia Equipment (Projectors etc.)
  • GPS/Navigational Units
  • Security Systems (business only)
  • Approved Consumables (cannot exceed 25% of the total value of the contract). Eg. toners, ink cartridges, cables, memory cards, software packages
  • If your customer is taking out iSmart, a tablet must be in the product mix.
5. How long does a customer application take?

With QuickSmart it only takes 3 minutes to get a decision.

6. How much can a customer get approved for?

Once the customer qualifies to apply, they will be required to provide personal information about their current circumstances. QuickSmart will then provide a decision on how much the customer can RentSmart. The minimum amount that can be rented is $330 inc GST.

7. Why rent the equipment instead of owning it?
 
Technology moves at such a fast pace it can become expensive trying to keep-up-to date, and because technology becomes outdated very fast, the equipment is often not worth that much after only a few years. The benefit of renting is that you can spread the costs of the equipment over fixed monthly rental payments, keep your cash for other important uses, get a better solution for only a few extra dollars a week and for some customers, the rental payments may be up to 100% tax deductible.
8. What are the benefits of RentSmart?

There are so many benefits of renting rather than buying:
  • Stay up to date with the latest technology as you can upgrade your equipment at the end of your term
  • Claim up to 100% tax back if you’re using the equipment for business or education purposes*
  • Easy fixed monthly payments that you can spread over 2-4 years
  • Choice to upgrade, purchase return or continue your current contract at the end of your term
  • Start using the latest technology today even if you can’t afford to buy it outright
  • Rent a range of technology for your home or office including: HDTVs, desktop PCs, Netbooks, MacBooks, cameras and even games consoles
  • FREE value-added services, including FREE data back-up and transfer services, a loaner laptop if yours is broken and 3 months free if you decide to upgrade at the end of your term
  • FREE value-added services that you couldn’t get if you bought!
9. What are the benefits of iSmart?

There are a number of benefits iSmart:
  • 24/7 remote support access for 12 months
  • Worldwide coverage against accidental damage and theft
  • No lemon guarantee
  • 25% cash back on the original tablet price when a customer takes out a new agreement
  • Loaner tablet for 60 days if the tablet breaks down or is stolen
  • Easy fixed monthly payments that you can spread over 24 months
  • Choice to upgrade, purchase return or continue your current contract at the end of your term
  • Start using the latest technology today even if you can’t afford to buy it outright
10. Can a customer cancel the agreement?

A RentSmart or iSmart agreement is a fixed term contract. If the customer wants to cancel, they must pay out the balance of the agreement. For further information regarding the cancellation of agreements please contact our Customer Care team.

11. What is the duration of a RentSmart and iSmart plan?

For RentSmart products, customers can choose to rent the equipment for 24, 36 or 48 months depending on their requirements. iSmart is only available on 24 month terms.

12. What happens if the customer wants to purchase the equipment?

At the end of the RentSmart and/or iSmart agreement the customer can make an offer to purchase the equipment at a fair market value. Market value is what you would expect to pay for the equipment in the marketplace. For more details, the customer simply needs to call the Customer Care team when they are approaching the end of their term.

13. What happens at the end of the RentSmart agreement?

The customer has four options at the end of the agreement:
  • Upgrade to the latest technology (and take advantage of our end of term offers)
  • Return the equipment to RentSmart
  • Purchase the equipment at a fair market value
  • Continue renting the equipment
14. What happens at the end of the iSmart agreement?

They have four options. The customer can choose from the following:
  • Upgrade the current equipment and start a new agreement with iSmart. Remember that by upgrading they’ll receive 25% cash back on the original tablet RRP!
  • Purchase the equipment. At the end of the term, we will look at the market value of your equipment and let the customer know how much they will need to pay for the equipment.
  • Start another rental agreement once the current agreement has finished. They can also choose to upgrade the equipment at the same time.
  • Return the equipment to iSmart at the end of the term.
15. Are there any fees and charges that apply when a customer chooses to RentSmart or iSmart?

There is no deposit, no interest and no fees. The customer is only required to make the 1st monthly payment in-store and then continue with the payments for the remainder of the term.
Fido FAQ's

1. What will my customer need to pay upfront for their purchase?

Your customer will need to pay a $30 account establishment fee, the first payment upfront, as well as a 10% deposit to the value of the product they are purchasing. The rest will be taken care of in their fortnightly payments.

2. What are the costs and fees associated with Fido?

There is a one off account establishment fee of $30 to be paid in store to the retailer, as well as a fortnightly transaction fee of $2.50 and a monthly account fee of $3. There’s nothing more to pay – no hidden costs.

3. Can my customer pay off their purchase early?

Yes, the great thing about Fido is that you can pay off your finance early with no break fee! customer's can call our Customer Care team on 1300 761 560.

4. If my customer apply's now, how long does their approved value last for?

Your customer has 30 days to use their credit from the date they were approved.

5. What ID does my customer need to bring?

Valid forms of ID are a driving license with their current address or passport AND a utility bill with their name and current address.

6. What happens at the end of my customers payment plan?

They may close their account down once all outstanding payments have been made or they can keep their account open to allow for further Fido purchases- a $3.00 monthly account fee will continue to apply.

7. Can my customer cancel their agreement?

A Fido agreement is for a fixed term so if your customer did want to cancel their payment plan early, they would need to pay out the remaining balance. There is no charge if your customers choose to pay off early and close the plan.

8. How does my customer make their fortnightly payment?

Fortnightly payments are directly debited from their nominated bank account.

9. What is the duration of a Fido plan?

Your customer can choose between a  6, 12 18 or 24 month term. 

10. Who can I speak to for more advice?

If you would like any help or support, please call us on 1300 761 560.


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